Privacy Policy

Last updated: October 2026

1. Introduction

Sonya Parra respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information is collected, used, stored and protected when you visit www.sonyaparra.com, submit an enquiry or engage Sonya Parra's services.

For the purposes of applicable UK data protection law, Sonya Parra is the controller of the personal information described in this policy.

2. Information We Collect

When you use the website or contact Sonya Parra, we may collect the following information:

Contact information: your first name, last name and email address when you submit an enquiry.
Messages and contact requests: the contents of messages you send through the enquiry form, and email addresses submitted through the website's footer contact feature, which sends a message directly to us.
Booking and client information: where you proceed with a booking, information reasonably necessary to manage the agreement, event arrangements, payments and client communications.
Technical information: information about your visit to the website, such as pages viewed, device and browser information, and approximate location, where collected through analytics or similar technologies.

Please avoid including sensitive personal information in your enquiry unless it is genuinely necessary.

3. How We Use Your Information

Your information may be used to:

Respond to enquiries and requests for information.
Prepare quotations, proposals, contracts and invoices.
Manage bookings, deliver services and communicate about events.
Maintain business and financial records.
Understand how visitors use the website and improve its content and performance.
Protect the website, prevent misuse and meet applicable legal obligations.
Communicate with previous clients or enquirers about relevant services or updates where permitted by applicable law and, where required, with their consent.

We do not currently operate a regular marketing newsletter. If we contact previous clients or enquirers about new services or other business updates, we will do so in accordance with applicable data protection and electronic marketing laws.

We do not use enquiry details to send unsolicited marketing newsletters. If our approach to marketing changes, we will update this policy and comply with applicable requirements.

4. Our Lawful Basis for Processing

We process personal information where there is a lawful basis to do so under applicable data protection law.

Depending on the circumstances, these bases may include:

Taking steps at your request before entering into a contract: for example, responding to a booking enquiry or preparing a quotation.
Performing a contract: where you book illustration services.
Legitimate interests: for example, managing business enquiries, maintaining website security and understanding website performance, where these interests are not overridden by your rights.
Legal obligations: where information must be retained or disclosed to comply with applicable law.

Where analytics cookies or other non-essential tracking technologies require consent, we will rely on consent for those technologies.

5. Website Analytics and Cookies

This website uses Google Analytics 4 (GA4) and Google Tag Manager as part of its website measurement and tag-management setup.

Google Analytics may collect information about how visitors use the website, including pages visited, interactions, device and browser information, and approximate geographical information. This helps us understand website performance and improve the visitor experience.

Google Tag Manager helps manage website tags. It is not, by itself, a guarantee that every tag or cookie requires consent or is exempt from consent.

The website also uses cookies or similar technologies that are necessary for its operation and may use additional technologies for analytics or other purposes.

Where required, non-essential cookies and tracking technologies should only operate after you have given valid consent. You can use the website's cookie consent controls to manage your preferences, where available.

For further information about cookies and how they are regulated in the UK, see the Information Commissioner's Office guidance at https://ico.org.uk/.

6. Sharing Your Information

We do not sell your personal information.

We may share information with service providers where reasonably necessary to operate the website or run the business. These may include:

Website hosting and website-building providers.
Google services used for website analytics and tag management.
Email and communication service providers.
Payment providers, accountants or other professional advisers, where relevant to a booking or business obligation.
Public authorities or other parties where disclosure is required by law.

Service providers may process information on our behalf or in accordance with their own applicable terms and privacy policies.

7. International Data Transfers

Some service providers may process information in countries outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place where necessary.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting and business requirements.

Enquiry information that does not lead to a booking may generally be retained for up to 24 months after the last meaningful contact, unless a longer period is justified.

Information relating to confirmed bookings, contracts, invoices and payments may be retained for longer to meet legal and accounting obligations, resolve disputes and maintain appropriate business records.

When information is no longer needed, it will be securely deleted or anonymised where appropriate.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information.
Ask us to restrict certain processing.
Object to processing carried out on the basis of legitimate interests.
Request a copy of certain information in a portable format.
Withdraw consent where processing relies on your consent.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain records to comply with legal obligations.

To exercise a right, please contact us using the enquiry page linked below.

11. Complaints

If you have concerns about how your personal information is handled, please contact Sonya Parra first so that the concern can be addressed.

You also have the right to complain to the UK Information Commissioner's Office (ICO), which oversees data protection in the UK:

https://ico.org.uk/make-a-complaint/

12. Third-Party Websites

This website may contain links to other websites, including social media platforms, clients and partners. We are not responsible for the privacy practices or content of those external websites. Please review their privacy policies when visiting them.

13. Children's Privacy

This website is intended for people seeking information about professional illustration services. We do not knowingly seek to collect personal information from children through the enquiry form. If you believe a child has submitted personal information unnecessarily, please contact us so we can review the matter.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology or legal obligations. The latest version will be published on this page, with the updated date shown at the top.